Privacy Policy

Introduction

Khisa Creatives Interiors ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your information when you visit our website at khisacreatives.com or engage our interior design and creative services.

This policy applies to all clients, website visitors, and anyone who interacts with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you contact us or request our services, we may collect:

• Full name and contact details (email address, phone number, physical address)
• Company name and business information (if applicable)
• Project details, preferences, and requirements
• Budget and timeline information
• Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (type, operating system, browser type)
• IP address and location data
• Pages visited, time spent, and navigation patterns
• Referral sources and links clicked
• Cookies and similar tracking technologies

How We Use Your Information

We collect and process your personal information for the following purposes:

• Service Delivery: To provide interior design consultations, create designs, and manage projects
• Communication: To respond to inquiries, send project updates, and maintain client relationships
• Billing and Payments: To process payments, issue invoices, and maintain financial records
• Marketing: To send newsletters, promotions, and updates about our services (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third-party contractors, suppliers, and vendors who assist in project delivery
• Professional Advisors: Lawyers, accountants, and consultants when necessary
• Legal Requirements: Government authorities when required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission (SSL/TLS)
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain project portfolios (with your consent)

Upon completion of projects, we typically retain records for 7 years for tax and legal purposes. You may request deletion of your information at any time, subject to legal requirements.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Request limitation of processing your information
• Right to Object: Object to processing of your information for marketing purposes
• Right to Data Portability: Request transfer of your information to another service
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and recommendations
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Our business is based in Nairobi, Kenya. If you are accessing our services from outside Kenya, your information may be transferred to, stored, and processed in Kenya or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.